Please read these terms carefully. By activating an account or using our services, you agree to the policies below.
Our services may be used for lawful purposes only. You may not host, transmit or link to any material that is illegal, infringes copyright or a trade secret, or is threatening or obscene. NGClouds holds no liability for damages arising from a customer's violation of these terms.
Prohibited materials include pirated software, hacker programs or archives, "warez" sites, mailing scripts and similar content. Any account containing illegal activity may be terminated immediately, subject to a $50 cancellation fee and possible notification of law enforcement.
There is no separate bandwidth charge. Each plan includes a specified port speed with no bandwidth limit. However, sustained usage exceeding 75% of your port speed for more than 12 continuous hours may result in your speed being reduced to 50%.
The following are not permitted: torrents, bulk email marketing / spam, cryptocurrency mining, spoofing, phishing, port scanning, adult content, public upload/download servers, commercial VPN services (personal VPN use is allowed), network tunnels and open proxy servers.
Violations are handled progressively:
NGClouds reserves the right, at its sole discretion, to refuse, cancel or suspend service at any time.
Orders placed through proxy, VPN or anonymizer services may be denied. All orders are subject to fraud verification before activation.
Our services comply with U.S. trade laws and OFAC sanctions. You may not use the services if you are located in, or a national of, a sanctioned country or region (including Cuba, Iran, Syria, North Korea and the Crimea region), or if you are a Specially Designated National. Resellers may not provide services to sanctioned regions. Violations of U.S. sanctions can carry significant criminal and civil penalties.
Accounts are billed automatically on the activation date each month, or via invoice with a stated payment deadline. Failure to pay within 24 hours of notification may result in suspension. NGClouds may adjust renewal prices to reflect increased costs.
Setup fees may apply to certain services. Monthly fees are non-prorated โ you remain responsible for the full monthly fee regardless of when service is terminated.
Weekly and monthly backups are provided for web hosting. VPS systems receive full system backups. Restorations are performed only in the event of a complete system failure. You remain responsible for maintaining your own backups of important data.
A 7-day money-back guarantee applies to Web Hosting services. VPS and Dedicated Servers are non-refundable due to their customized nature. See our Refund Policy for full details.
Accounts deactivated for non-payment are reactivated once payment is received. Customers have 10 days to settle overdue invoices; continued non-payment results in cancellation.
NGClouds is not responsible for server downtime, service unavailability, data corruption or deletion, or loss of profit. Our total liability is limited to the termination of service.
Suspected Acceptable Use Policy violations may be reported to our team. Reports are investigated promptly, and non-compliance may trigger immediate account deactivation.
NGClouds holds no liability for downtime, crashes, data loss or lost profits. Where services are resold, NGClouds' direct responsibility is limited. Failure to comply with these terms may result in account deactivation without advance notice.
Activating an account constitutes your agreement to all policies, guidelines and disclaimers referenced here, and a record of acceptance is retained with your account.
We guarantee 99% service uptime on all hosting plans. Where monthly downtime exceeds this threshold, a pro-rated credit may be issued.